Terms and conditions

1. Definitions

Casa Hero: the platform casa-hero.com, part of Edgeway Holding B.V., with which owners of holiday properties create and manage their own booking website. Customer: the natural person or legal entity entering into a subscription with Casa Hero. Website: the holiday property website generated by Casa Hero for the customer, including the admin panel.

2. Applicability

These terms apply to every use of Casa Hero, to every trial period and to every subscription. By creating a website or entering into a subscription you agree to these terms. Casa Hero may amend these terms; material changes are announced by email in advance.

3. Trial period

New customers receive a free trial period of 14 days. No payment details are required for this. During the trial period virtually all features are available; automatic translation of all texts is excluded. If no subscription is taken out after the trial period ends, the website is taken offline. The data entered is retained afterwards, so that the website can go back online immediately upon later payment.

4. Subscription and payment

A subscription is entered into per year and paid in advance for each yearly period. Current plans and prices are shown on casa-hero.com; all prices include VAT unless stated otherwise. Payment is handled by our payment provider Mollie, including iDEAL and Bancontact. After each payment you automatically receive an invoice by email.

5. Renewal and direct debit

The subscription is renewed for another year at the end of each yearly period, unless it has been cancelled in time (see article 6). You receive an email about this approximately five weeks before the end of the current period.

If you granted a direct debit mandate during an earlier payment (for example through iDEAL or Bancontact), the renewal amount is collected automatically approximately 8 days before the end of the current period. The amount and the collection date are announced by email in advance. If the automatic collection fails after several attempts, you receive an email asking you to renew manually.

Without a mandate you renew manually; you receive reminders by email in good time. On cancellation, any mandate is withdrawn immediately and nothing further is collected.

6. Cancellation

You can cancel at any time through the admin panel (Subscription page). To prevent automatic renewal of the next yearly period, cancel no later than one month before the end of the current period.

During the first year: the first payment covers a full year and is not refunded during that year. After cancellation the website stays active until the end of the paid period, after which the subscription does not renew.

After the first year: the subscription can be cancelled monthly. On cancellation the website stays active until the end of the current month, and the remaining full months of the paid period are refunded by credit note.

7. Price changes

Casa Hero may change subscription prices. A price change is announced by email at least one month in advance and only applies from the next renewal onwards. If you do not agree with a price change, you can cancel before the new period begins.

8. Domain name and email

With the plans that include a domain of your own, Casa Hero registers the domain name and sets up the associated email address. The registration and renewal costs of one domain name and mailbox are included in the subscription for as long as the subscription is active. The domain name is registered with the customer as the holder.

On termination of the subscription, the services around the domain end. On request, Casa Hero will cooperate with transferring the domain name to another provider (authorisation code), provided the request is made before the end date of the subscription. Without a transfer or renewal, the domain registration may lapse after expiry.

9. Use and content

The customer is responsible for the content of their own website: texts, photos, prices, availability and the accuracy thereof. The website may not be used for unlawful, misleading or infringing content. Casa Hero may take a website offline if the content conflicts with the law or with these terms; where reasonable, the customer is warned first.

10. Availability and maintenance

Casa Hero makes every effort to keep the websites available and makes daily backups. Full, uninterrupted availability cannot, however, be guaranteed. Planned maintenance is carried out outside peak hours where possible.

11. Liability

Casa Hero's liability is limited to the amount the customer paid in subscription fees in the twelve months preceding the event. Casa Hero is not liable for indirect damage, such as lost rental income or missed bookings. Nothing in these terms limits liability that cannot be limited by law.

12. Privacy and processing of guest data

Casa Hero processes the customer's own personal data (name, email address, billing details) as a controller, in accordance with the privacy policy.

Guest data is different. It is processed on the customer's instructions. This article therefore also serves as the data processing agreement within the meaning of article 28 GDPR; no separate document is required or concluded.

12.1 Roles

The customer is the controller for their guests' data and determines the purpose and means of the processing. Casa Hero is the processor and acts solely on the customer's written instructions, whereby use of the platform and the admin panel counts as instruction. Casa Hero never uses guest data for its own purposes, does not sell it and does not use it for advertising or for training AI models.

12.2 What is processed

Data subjects: guests and enquirers who send a booking request or message through the customer's website. Data: name, email address, telephone number, country, arrival and departure dates, number of people, any remarks from the guest and the correspondence around the request. Purpose: handling booking requests and the communication between customer and guest. Duration: for as long as the subscription runs, unless the customer deletes the data earlier. Special categories of personal data are not requested and do not belong in the free text fields.

12.3 Security

Casa Hero takes appropriate technical and organisational measures: encrypted connections (TLS) on all websites and the admin panel, storage on a server within the EU (Germany), access limited to the customer's own environment, hashed passwords, daily backups and automatic security updates. Access to customer data by Casa Hero only takes place for maintenance, fault investigation or support at the customer's request.

12.4 Sub-processors

For the processing of guest data, Casa Hero engages the following sub-processors, with whom equivalent arrangements have been made:

• Hetzner Online GmbH (Germany) — hosting of websites, databases and backups
• Openprovider / Hosting Concepts B.V. (Netherlands) and Amazon SES (Ireland/Germany) — sending email to guests and customers

Other services Casa Hero uses for the platform, such as the payment provider for subscription payments and the services used to build website copy and information about the surroundings, receive no guest data. If a sub-processor is replaced or added, the customer is informed by email in advance, with the option to cancel within thirty days in the event of an objection.

12.5 Data breaches

In the event of a personal data breach, Casa Hero informs the customer without undue delay, and in principle within 24 hours of discovery, with the known details of the nature of the breach, the data involved and the measures taken. Notifying the supervisory authority and, where applicable, the guests is the customer's responsibility; Casa Hero provides the necessary cooperation.

12.6 Guest rights and assistance

If Casa Hero receives a request directly from a guest for access, correction or deletion, it is forwarded to the customer rather than handled independently. Casa Hero supports the customer in handling such requests and, where reasonably possible, with a data protection impact assessment. Staff and engaged parties are bound by confidentiality.

12.7 End of the subscription

After the subscription ends, the data remains available for as long as the account is retained, so that the website works immediately upon later reactivation. The customer can request deletion at any time; Casa Hero then deletes the data within thirty days, with the exception of data that must be retained by law, such as invoices. Backups are overwritten according to the regular schedule.

12.8 Verification

The customer may, at most once a year and after a data breach, request information demonstrating that Casa Hero complies with these arrangements. An on-site audit is possible at the customer's expense, with at least thirty days' notice and at a time that does not disrupt the service.

13. Final provisions

Dutch law applies to these terms. Questions about these terms? Get in touch through our contact form.